Return Policy
PLEASE NOTE THAT WE DO NOT DO FREE RETURNS, THERE IS A CHARGE FOR THIS.
Returning
Is it possible to return my order?
Yes, this is possible.
If you are not satisfied with the items you ordered, you have the option to return them
within 30 days of receipt.
In this case, the order must meet the following conditions:
1. The order still contains all the correct parts, components and the packaging has
arrived exactly as the product.
2. normal handling of the product is evident, breakage due to careless handling is excluded.
3. products for which hygiene is important have been thoroughly cleaned before the return
process begins.
4. the product is found to be defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. a return will be processed within 7 working days and if the conditions are met, the return will be
be officially confirmed within this period.
*We reserve the right to refuse returned items if we suspect the items have been used
or have been damaged.
How can I return my order?
If your order meets the above conditions, you must do the following to
return process.
-send an email to: info@maui-auckland.com
Make sure the email includes the following:
Order number
Reason for return request
Photo of the product in case of breakage
Customer first name + last name
Address of the customer
We will speak to you and give you the return address.
Never send the return to the sender, we will send you the correct address after you have asked us for it.
Requested. You, the customer, are responsible for the return shipping cost.
product.
STORNOBAU
The consumer has a right of withdrawal in accordance with the following provision if the
consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to his or her commercial or professional activity:
A. CANCELLATION CONDITIONS
Right of withdrawal
The cancellation period is 14 days from the day on which you or a third party named by you
who is not the carrier, received or accepted the final goods.
Since we work with a fully automated system, orders are fulfilled as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible
after receipt of the goods.
To exercise your right of withdrawal, you must notify us (Hollyamsterdam) by a clear
statement (e.g. by e-mail) of your decision to revoke this contract. The revocation is
completed when we have received the goods. The costs for returning the goods shall be borne
by the buyer.
Registration for shipments in transit
Since our goods are shipped from Asia, there may be extended transit times over which we have no control.
have no control over. If the goods are already on their way to you, cancellation is not possible. Please
wait until you have received the goods and then send them back to us. Of course, you can
inform us about your cancellation in advance.
To guarantee you the fastest possible return, we ask you to send us a shipping confirmation.
sending confirmation.
Consequences of revocation
If you revoke this contract, we must refund all payments received from you,
with the exception of shipping costs (with the exception of additional costs due to the
fact that you have chosen a type of delivery other than the cheapest standard delivery
offered by us), without delay and at the latest within fourteen days from the day on which we
receive notice of your withdrawal from this contract and receipt of the goods. For this
refund, we will use the same means of payment that you used for the original
transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
this refund.
** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.
CUSTOMER'S COST.